These Terms of Use (the "Terms of Use") govern your use of the worldwidesupply.net Website (together with all subpages thereunder, the "Website"). Your access to, and use of, the Website, and the services, products and networks found at or related to the Website (referred to collectively as the "Service") are subject to these Terms of Use. The terms "Company", "we," "us", or "our" shall refer to Worldwide Supply, LLC and its subsidiaries, affiliates, sister and parent companies.
By using the Website, you signify that you have read, understand and agree to be bound by these Terms of Use and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations.
We may change or modify these Terms of Use at any time without further notice and such changes or modifications will come into effect immediately upon posting to the Website. We will indicate at the bottom of this page the date these Terms of Use were last revised. Your continued use of the Service or the Website after any change or modification constitutes your acceptance of the new Terms of Use. If you do not agree to abide by these or any future versions of the Terms of Use, do not use or access (or continue to use or access) the Service or the Website. It is your responsibility to regularly check the Website to determine if there have been changes to these Terms of Use.
PLEASE READ THESE TERMS OF USE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS.
Personal Use Only
The Website and Services are made available for your personal, non-commercial use only. You may not use the Website to sell a product or service, or to increase traffic to your website for commercial reasons, such as advertising sales. You may not take the results from a search and reformat and display them, or mirror the Company home page or results pages on your website. You may not "meta-search" the Website. If you want to make commercial use of the Services, you must enter into written agreement with us to do so in advance.
Submissions
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Website or the Service ("Submissions"), provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you. Notwithstanding the foregoing, all personally identifiable information provided to us will be treated in accordance with our privacy policy.
User Conduct
You agree that you will not distribute, post or transmit to or from this Website any Submissions that are unlawful, defamatory, harassing, threatening, libelous, obscene, pornographic or otherwise sexually explicit, scandalous, inflammatory, or other material that could give rise to any civil or criminal liability under the law.
Intellectual Property
All information, materials and other content contained on this Website (including any submissions as discussed above, "Content") are our copyrighted material. Except as stated herein, none of the Content may be used, copied, reproduced, transmitted, re-transmitted, distributed, downloaded, posted or otherwise exploited without the prior written consent of the Company.
Trademarks
"Worldwide Supply, LLC" and the Company logos are registered trademarks of Worldwide Supply, LLC and/or its affiliates. "NetGuard" and "Get Used to It" are trademarks of the Company and/or its affiliates. All other brands and product names are trademarks and registered trademarks of their respective companies. Users are not permitted to use these trademarks without the prior written consent of the Company or such third party which may own the trademark.
No Representations and Warranties
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE COMPANY DOES NOT MAKE ANY REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, NONINFRINGEMENT OR ANY IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE COMPANY SPECIFICALLY DISCLAIMS ANY REPRESENTATION OR WARRANTY REGARDING THE ERROR-FREE, DISRUPTION-FREE OR INTERRUPTION-FREE NATURE OF THE WEBSITE OR THE SERVICES.
Limitation of Liability
UNDER NO CIRCUMSTANCES SHALL THE COMPANY OR ITS AFFILIATES BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, RELIANCE, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, COST OF COVER, OR LOST DATA THAT ARISE IN WHOLE OR IN PART FROM THE USE OF, OR THE INABILITY TO USE, THE WEBSITE OR THE SERVICES OR FUNCTIONS OF THE WEBSITE OR ARISING OUT OF YOUR ACCESS TO, OR INABILITY TO ACCESS, THE WEBSITE OR YOUR RELIANCE UPON, THE WEBSITE OR THE SERVICES, CONTENT OR MATERIALS IN, OR FUNCTIONS OF, THE WEBSITE, PROVISION OF, OR FAILURE TO PROVIDE SERVICES, OR INFORMATION, WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY (INCLUDING NEGLIGENCE). IN ADDITION, THE COMPANY HAS NO DUTY TO UPDATE THE WEBSITE OR THE CONTENTS THEREOF. IN NO EVENT SHALL THE COMPANY’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, OR OTHERWISE) EXCEED FIVE DOLLARS ($5.00). APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH THE WEBSITE, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE TO DISCONTINUE USE OF THE WEBSITE AND TERMINATE THIS AGREEMENT IN ACCORDANCE WITH THE TERMS HEREOF.
Governing Law; Other
The laws of the New Jersey, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and us or any of our affiliates. You agree not to commence or prosecute any action in connection therewith other than in the state and federal courts located in Sussex County, New Jersey, and you hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to, venue and jurisdiction in the state and federal courts of Sussex County, New Jersey.
PRIVACY POLICY
The Company is committed to respecting your privacy. The Company provides this online privacy statement to make you aware of our privacy policy and practices and of the choices you can make about the way your information is collected and used. To make this notice easy to find, we have links available on our homepage, newsletter subscription page and from the bottom of every Company Website page.
In general, you can visit www.worldwidesupply.net without telling us who you are or revealing any personal information about yourself.
However, there are times when we may need information from you, such as your name, business address and e-mail address. We may also ask that you respond to questions about your business and areas of interest. The Company will let you know before we collect any personal information from you over the Internet. When you choose to give us personal information over the Internet, the Company will earnestly attempt to let you know how we will use this information. The Company will also seek to take appropriate steps to protect the information you share with us, including using appropriate technology for credit card data used in electronic commerce transactions.
When the Company receives information about your session or about you, we may use it for research or to improve our Website and the services we offer you. We will ask you if you want us to use that information to continue contact with you by the Company via e-mail or other means, for example, to send you new product information or notification of special offers. If you do not want us to contact you, you can choose to "unsubscribe" or "opt-out," and the Company will respect your wishes.
The Company will not sell, rent, or lease your personally identifiable information to others. The Company will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first letting you know and offering you a choice. As previously stated, we will also provide you the opportunity to let us know if you do not wish to receive unsolicited direct marketing materials from us and we will do everything we can to honor such requests. Local country laws and policies are applied where they differ from those in the U.S.
In general, IP addresses (the Internet address of a computer) are logged to track a user's session while the user remains anonymous. We analyze this data for certain trends and statistics, such as which parts of our Website users are visiting and how long they spend there. In general, we do not link your IP addresses to anything personally identifiable to you.
COOKIES
Some Company Website pages use "cookies," which are small files that may be placed on your hard disk for record-keeping purposes. A cookie helps us remember who you are. It is like when someone frequently visits a certain store, the clerk may not know the customer by name, but recognizes the customer and knows some of that customer's preferences. Similarly, cookies can make your subsequent visits to the Website page simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (However, by not accepting cookies, some Website pages may not display properly or you may not be permitted to access certain information.)
If you have any questions or comments about our privacy practices, would like to stop receiving information from the Company, or would like to correct or update information provided to the Company via its Website, please contact us by sending an e-mail to marketing@worldwidesupply.net
PRODUCT RETURNS
Returns of Working Product
Product returns are subject to Company approval and at the Company's sole discretion, Company will issue a refund - less a 20% re-stocking fee - on all returns of working product, provided that the following conditions are met:
Product received after 30 calendar days will not be eligible for refund. Warranties, service agreements, etc. are not eligible for return; contact your sales representative if you have any questions about product eligibility.
Procedure: Returns of Working Product
Returns of Non-Working/Defective Product
The Company will replace all non-working/defective ("defective") product under warranty overnight (on a best-efforts basis), with a 3 business day guarantee, provided that the following conditions are met:
To ensure your matter is handled properly, please note the following policies:
Procedure: Returns of Non-Working/Defective Product
WARRANTY
Worldwide Supply Lifetime Warranty
The Company offers a lifetime warranty on all pre-owned OEM branded equipment and all new compatible optics and Company branded equipment. If you experience equipment failure within the first year after purchase, our expert technical engineering support teams will either solve your problem over the phone or send you an advanced replacement. No waiting until you return the original unit; no waiting for repair. After the first year, if you experience an equipment failure you can send the equipment back to the Company and we will repair or replace the equipment with the exact model or a model with the same functionality within 10 days of receipt.
Advanced Replacement Advantage
The Company understands that networks are mission critical for any business, and our warranty is designed with uptime in mind. If you experience equipment failure that cannot be resolved by our TAC team, the Company will immediately provide a replacement. No waiting until you return the original unit; no waiting for repair. A replacement can be onsite and installed before the original unit has left your location.
Lifetime Warranty Terms and Conditions
EFFECTIVE FOR ITEMS PURCHASED DOMESTICALLY AFTER JANUARY 1, 2012. Certain restrictions apply.
Subject to the terms and conditions described below, selected products carry a lifetime warranty for the original purchaser of the product.
The Company warrants to you, the original purchaser, that this product will be free from defects in material and workmanship for the lifetime of the product if it is properly used and maintained.
The Company agrees, for a period of one (1) year from the date of purchase, to provide an advanced replacement for any covered item determined by the Company to be defective on a best efforts basis, with all shipping costs borne by the Company. Hardware level technical support is available 8x5 during normal business hours. After one (1) year from the date of purchase, the Company agrees to repair, replace, or upgrade via ground or economy shipping, any item determined by the Company to be defective on a best efforts basis, within 10 business days of receipt of the product at one of the Company's designated facilities. After the first year, shipping costs to the Company are borne by the purchaser, shipping costs back to the purchaser are borne by the Company, and technical support is limited to determining if the equipment is defective.
If a product covered by this warranty is claimed to be defective, the purchaser, must follow the return procedure described in the link below. Upon receipt of returned product(s), the Company will determine if the product(s) is defective and, at its sole discretion, will either choose to repair, replace, or upgrade the purchaser to a device with comparative functionality.
This lifetime warranty does not apply to failure of the product resulting from misuse, abuse, accident, neglect or mishandling, improperly adjusted or maintained product, incorrect environment, improper installation or configuration, accident, flood or physical damage, electrical issues such as lightning, power surges, incorrect electrical voltages or other electrical stress, modification, or force majeure.
The warranty period for the repaired or replaced product shall be based on the original sale date to you of the defective product.
Certain exceptions and limitations to this warranty apply including, but not limited to the following:
THIS LIFETIME WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE, JURISDICTION TO JURISDICTION OR COUNTRY TO COUNTRY. COMPANY RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPLACEMENT FOR DEFECTS ONLY AS SET FORTH IN THIS LIFETIME WARRANTY STATEMENT. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, COMPANY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, SUITABILITY, OR NON-INFRINGEMENT. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. SOME STATES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. THIS LIFETIME WARRANTY COVERAGE TERMINATES IF YOU SELL OR OTHERWISE TRANSFER THIS PRODUCT TO ANOTHER PARTY.
COMPANY DOES NOT ACCEPT, AND DISCLAIMS, LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIFETIME WARRANTY OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. COMPANY LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH COMPANY IS RESPONSIBLE.
SOME STATES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
24x7 technical support & extended advanced replacement options are available under a NetGuard maintenance & support contract. Please contact your Account Executive to learn more about NetGuard.
LINKS TO THIRD PARTY WEBSITES
This Website may contain links to third party sites. Access to any other Internet site linked to this Website is at the user's own risk and the Company is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. The Company provides these links merely as a convenience and the inclusion of such links does not imply an endorsement.
SELLING EQUIPMENT TO WORLDWIDE SUPPLY
The Company honors its commitments and expects equipment suppliers to do the same. If we buy equipment that is not in good physical and working condition with valid serial numbers, we expect vendors to refund payments or replace the item within one week. The Company will only buy from legitimate suppliers who have clear and free title to the equipment.
To request a bid for your equipment, email details to info@worldwidesupply.net .
Terms and Conditions Updated: March 20, 2012.
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