Worldwide Supply

Worldwide Supply services Cable, Carriers, Service Providers and Enterprise companies requiring data and telecom networking equipment and services. Whether you need to design a new network, just need parts to support your legacy network or need additional spares, we have the solution.

We are a supplier and buyer of all the major data and telecom industry leading manufacturers, including Cisco, Juniper, Arris, Motorola, and many others. If it’s used in a technology networking environment, we provide it!

We are ISO 9001:2000 and TL9000 Quality Management Systems certified and follow a strict quality management and measurement process to ensure that our customers receive their networking equipment in “like-new” condition. In general, all equipment undergoes the following:

1. Physical Inspection –To ensure quality, all equipment is inspected for any damage, missing parts, or unacceptable physical appearance. Equipment that does not meet those requirements is promptly returned to the vendor. Quality equipment is assigned a manufacturer serial number and advanced to our state of the art test lab. Equipment that may require minimal repair will be put through our refurbishing process after testing is complete.
2. Detailed Verification – Part numbers and serial numbers are verified against available databases. Other known characteristics are verified by inspecting hallmarks, holograms, trademarks and manufacturing characteristics relative to each respective brand.  Suspect equipment is quarantined and is returned to the original vendor or destroyed.
3. Inventory/Serialization – Equipment is assigned a manufacturer serial number and is entered into inventory. All items are placed in an assigned location for inventory control and management.
4. Equipment Test Procedure – Each unit is tested so that it meets or exceeds original manufacturer specifications.
   • Equipment is restored to factory default settings or customer requested configurations.
   • Switch ports are individually tested using customized scripts run by an automated proprietary traffic testing system.
   • Chassis are configured, powered on, and required to run over an extended period of time.  Test results are recorded and saved to provide detailed information on the chassis, power supplies, fans, and linecards/modules.Ensuring they will operate 24/7 in your own network. 
5. Refurbishment – A final detailed visual inspection is performed, and minor defects, dents, scratches and chips are repaired. All hardware and accessories are confirmed correct, complete, and packaged for shipment with the unit. If determined that a unit needs more than simple cosmetic repair or touchup, it will be prepped and sent to be professionally painted to a “like-new” condition.
6. Packaging & Delivery – Every order is individually packaged using custom boxes or crates, as dictated by individual equipment requirements, while following ESD packaging guidelines. This prevents any static or physical damage during shipping and handling, guaranteeing the customer a fully operational unit.  Shipping information is verified and tracking information is then provided to customers.

Worldwide Supply is proud to be ISO 9001:2008 and TL9000 Quality Management Systems Certified. These are telecommunications and networking industry certifications.  TL9000 is a unique extension of ISO 9001:2008 and is a two-part quality system with a significant management and measurement component. TL9000 organizations are required to comply with documented standards, some of which include:

• Performance measurements based on reliability of product
• Requirements for specialized service functions such as installation and engineering
• Reporting of quality measurement data to a central repository
• All requirements and clauses of the International Standards ISO 9001:2008
• Telecom-specific requirements that apply to all registrations
• Telecom-specific requirements that apply to hardware, software and/or service registrations
• Telecom industry measurements that apply in all product categories
• Telecom industry measurements that apply in certain product categories specific to hardware, software and/or services

We do provide credit terms on a case by case basis. Simply fill out the PDF form provided here and fax it to 973-823-6401 or give it to your sales representative to begin the process.  If you have any questions about the process just call 973-823-6400, click “Chat Live,” or send us an email.

We do not currently offer financing for any purchases.

Worldwide Supply manages all of the details, including inventory reporting, as well as arranging for transportation to and from our world-class facilities. We generally use all commonly known carriers, UPS, FedEx and DHL.

Absolutely! Upon shipment, Worldwide Supply provides you with an immediate confirmation and tracking number so that you can monitor the shipping process until everything arrives safely at your location.

All equipment purchased is backed by our industry-leading lifetime warranty. At any time, should any product fail, a replacement part will be shipped or we will provide a full refund.

All software licenses are not transferable. Manufacturer’s policies state that software, whether standalone or embedded, is not transferable, except where a listed exception applies, and except of course, where the manufacturer contract expressly allows it. Any other transfers will require the purchase of a new license. For products where there is no separate line item for the software (i.e. the prices for both the hardware and software are bundled), and therefore a fee cannot be determined, an exception will be made to allow for the transfer without the client being required to obtain a new license (the client may be required to pay an inspection fee). Only if (a) software to be transferred will be under a support contract provided by either the manufacturer or an authorized support partner, or (b) is still supported by manufacturer.

Worldwide Supply has an escalation procedure in place to give you the option to escalate an issue for immediate resolution. You can also initiate an escalation request by simply emailing to support@worldwidesupply.net